Notice

Check in: From 15:00 pm
Check out: Before 10:00 am
●Early check-in & Late check-out: ¥1,000(including tax)/ per hour

※Counter service time: 24 Hours
※Housekeeping time: 10:00~15:00.
 

1.Check in / Check out

●If you arrive at the hotel early, you can use the luggage deposit service, if the room  is cleaned, the customer has not returned to the hotel to pick up the luggage, staff will take your luggage to your room.
●Check-out is deadline at 10am, please use the actuarial computer in front of the counter.
●If there is any problems with the actuarial computer,  please inform the front desk after 7am of check-out day.
●For foreign customers without a registered address in Japan, we must confirm and submit the guest date to the Japanese government , so be sure to take your passport at reservation and IAM HOTEL will keep a copy date. Thanks for corporation.
●We don’t provide folding comb in the room, but you can buy it in the front desk.
●Amenities in the room: Toothbrush ,Toothpaste set and Paper slippers, Razor, Cotton wab, Cotton pad set and Folding comb.
●If you need to have a call during your stay, please contact the front desk. Please pay the telephone fee after using the phone called.

2.Others

●If you have any question during your stay, please contact our staff in the front desk.
●If the guest cause any damage during the stay, IAM HOTEL have the rights to request compensation from the guest for the damage.
●Please follow the rules during your stay, If you don’t follow the rules and keep doing it on purpose, IAM HOTEL have the rights to request compensation from the guest and cancel your reservation.
●Front door on 1st floor will on lock after 23:30 pm, you can use your room card to unlock the door, please safekeeping your room card, if the card have damage or lost , it will cause extra charge for ¥3000(including tax)
●If you have friend visiting during your stay, you can use the area in second floor, visitors are not allow to enter guest room floor.
●You have to present consent and parent’s ID copies, if you are underage and stay along. If you don’t have it, we will contact your parent, or we will cancel your reservation.
●Smoking is prohibited in all hotel rooms at all times. The smoking area is next to the elevator at second floor.
●We will contact the guest when something left in their room. You can come back hotel to retrieve your item, also we can sent it to your location, but the delivery fee and service charge will pay by the guest. If the guest doesn’t reply in 7 days, we will consider it as rubbish.